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Viewing 6 posts - 101 through 106 (of 106 total)
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  • in reply to: The automatic publication stopped working #22591
    AvatarJay Gajjar
    Keymaster

    Please make sure to check if there are any limitations to as to the time frame, decided to publish your posts.

    If so, have you tried posting between the hours that are not being excluded?

    Also, make sure your timezone is configured properly at WordPress dashboard > Settings > General.

    in reply to: The automatic publication stopped working #22586
    AvatarJay Gajjar
    Keymaster

    Hello Sergio,

    Welcome to the community :)

    We tested the plugin on our end, and both, the Reshare Now and autosharing (standard resharing) work fine. So we can conclude that the issue is caused due to the Cron Event plugin.

    Do you see a message saying that WP Cron is disabled on your WordPress dashboard?

    If not could you please install WP Control instead of WP-Cron Events

    And then:
    1. Go to WordPress dashboard > Tools > Cron Events
    2. Look for wpsite_reshare_0 (or 1)
    3. Click on “Run Now”
    4. Check your Facebook page/Twitter Feed to see if you have any post from the your page

    Please let me know what happens.

    in reply to: Background not clickable #22080
    AvatarJay Gajjar
    Keymaster

    Hello – Welcome to the community :)

    Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:

    1. Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
    2. Open this setting box and change the Main DOM Element for clickable area from body to #page
    3. Click Save Settings.

    Please let us know if there is anything else we can help you with today. All the best.

    in reply to: Author Post Box displaying CSS in sidebar – broken #21994
    AvatarJay Gajjar
    Keymaster

    Hey Anthony,

    We looked into your issue, and we haven’t been able to replicate it on our side.
    After exhausting all other forms of debugging it might be best to check for plugin or theme conflicts.  Plugin or theme conflicts can cause our product to function unexpectedly or not at all, which is why testing for this conflict is very important.

    ​We recommend that you perform this test on your staging site and that you backup your site.  If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.

    Before you perform this test please make sure you have the latest version of our productWordPress and PHP.

    1. Deactivate all other plugins on your site besides our plugin
    2. Test to see if the plugins features work as you would expect.  If they do work then you have a plugin conflict.  You should now activate each plugin on your site one by one until our plugin’s features do not work.  This will help you determine what plugin exactly is causing the conflict.
    3. If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict.  This is a last resort and should only be done if you have a staging site or your site has not gone live yet.  If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
    4. If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty twelve and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.

    Please let us know if you have any questions about this conflict testing procedure.

    in reply to: background theme not clickable #21734
    AvatarJay Gajjar
    Keymaster

    Hello – Welcome to the community :)

    Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:

    1. Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
    2. Open this setting box and change the Main DOM Element for clickable area from body to #wrapper
    3. Click Save Settings.

    Also, we noticed, the image for the ads gets overlapped by the wrapper-element. To avoid the overlapping, please use the help of the PSD template for making the image.

    Here is the documentation:

    WP Background Takeover Advertisements

    Here is the PSD Template:
    https://www.dropbox.com/s/183am5hnu2xwfs1/background-takeover-template-v02-compressed.psd?dl=0

    Please let us know if there is anything else we can help you with today. All the best.

    in reply to: Ads not clickable #21489
    AvatarJay Gajjar
    Keymaster

    Hey Chris,

    Add these two lines to #PAGE DIV ID

    #page{
    max-width: 1170px;
    margin: 0 auto;
    }

    Then, use this DOM element for your BG takeover:

    .g1-body-inner

    This should do it for you. Please let us know if we can assist you further.
    Thank You,

Viewing 6 posts - 101 through 106 (of 106 total)
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