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Viewing 20 posts - 61 through 80 (of 106 total)
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  • in reply to: Not working with Tag Div Newspaper theme #24052
    AvatarJay Gajjar
    Keymaster
    This reply has been marked as private.
    in reply to: Not working with Tag Div Newspaper theme #24050
    AvatarJay Gajjar
    Keymaster

    Hello Malcom – Please change the DOM Element in the Advanced Settings of the Background Takeover Plugin to #td-outer-wrap.

    After that – Please add the following css to your stylesheet –

    /*BGTakeover Css*/
    .td-header-wrap, .td-container-wrap{
    max-width: 1068px;
    margin-left: auto;
    margin-right: auto;
    }

    Please let us know the result,

    Thank you,

    in reply to: Background not clickable / Fortune theme #24035
    AvatarJay Gajjar
    Keymaster

    Hello Dennis – The DOM element for your site is – #gp-site-wrapper, though it seems like you have already found it yourself :).

    Please let me know if I can assist you with anything else,

    Thank you,

    in reply to: Not working with Tag Div Newspaper theme #24003
    AvatarJay Gajjar
    Keymaster

    Hello Malcom – Please change the DOM element to #td-outer-wrap. We noticed that the background image is considerably small. Please make sure to use an image which is larger (wider) than the content area (which is 1164px wide) on your website, so that it isn’t hidden behind it.

    Please keep us updated,

    Thank you,

    in reply to: Not working with Tag Div Newspaper theme #24000
    AvatarJay Gajjar
    Keymaster

    Hello Malcom – Currently you have right clicks disabled on your website. Is it possible to enable the right clicks so that we may go on and assist you further.

    Thank you,

    in reply to: Background not clickable / Fortune theme #23902
    AvatarJay Gajjar
    Keymaster

    Hello Nate,

    You do not need to make any changes to your theme as of now.

    Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:

    1. Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
    2. Open this setting box and change the Main DOM Element for clickable area from body to .site-content
    3. Click Save Settings.

    Please let us know if there is anything else we can help you with today. All the best.

    in reply to: Ads not rotating #23901
    AvatarJay Gajjar
    Keymaster

    Hello Tom,

    We have replied to your query in your mail to us on our support email,

    Thank you,

    in reply to: ZOX Theme Integration with WP Background Takeover #23875
    AvatarJay Gajjar
    Keymaster

    Hello Jon, can you please tell us the issue you are facing? Also it would be helpful if you could send us screenshots of the problems.

    Thank You,

    in reply to: Background not clickable #23826
    AvatarJay Gajjar
    Keymaster

    Glad we got it as you desire!. If you like our plugin and your experience with us has been good, Please write us a review and send it to support@99robots.com

    Thank you,

    in reply to: Background not clickable #23824
    AvatarJay Gajjar
    Keymaster
    This reply has been marked as private.
    in reply to: Background not clickable #23822
    AvatarJay Gajjar
    Keymaster

    Hello Paw,

    For the background ad to be clickable, the DOM element is correct. The issue you are facing is because of the way your theme is styled. The element – “.jeg_viewport” which is a parent of .jeg_main has a defined width of 1230px, which is causing the restriction in the area covered.

    This can be overcome with a simple css change.

    Please add the following snippet to your css file or the the Additional Css section inside of Appearance > Customizer.

    @media only screen and (min-width: 1280px){
    .jeg_boxed .jeg_viewport{
    width: 100% !important;
    }
    }

    Please let us know if this helps,

    Thank you,

    in reply to: Background not clickable #23818
    AvatarJay Gajjar
    Keymaster
    This reply has been marked as private.
    in reply to: Background not clickable #23808
    AvatarJay Gajjar
    Keymaster
    This reply has been marked as private.
    in reply to: Background not clickable #23805
    AvatarJay Gajjar
    Keymaster
    This reply has been marked as private.
    in reply to: Background not clickable #23798
    AvatarJay Gajjar
    Keymaster

    Hello Paw,

    Sorry for the inconvenience, we just saw the adblock popup and we turned it off. Please change the DOM element to .jeg_main and try again.

    Please let us know the result,

    Thank you,

    in reply to: Background not clickable #23796
    AvatarJay Gajjar
    Keymaster

    Hello Pam,

    Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:

    1. Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
    2. Open this setting box and change the Main DOM Element for clickable area from body to .bgads
    3. Click Save Settings.

    Please let us know if there is anything else we can help you with today. All the best.

    in reply to: Grid titles, show title by default #23708
    AvatarJay Gajjar
    Keymaster

    Hello – You can add certainly display the title using CSS.

    .post-content a:before{
     content: attr(title);
    }

    After that the title can be customized (i.e. font-weight, font-size, color, etc) by adding them within the same snippet.

    For the posts – Please make sure, for the time range you have selected: All Time, and the Display Asynchronously checkbox is unchecked.

    in reply to: Grid titles, show title by default #23702
    AvatarJay Gajjar
    Keymaster

    Hello –

    Unfortunately, we currently do not allow the title to be displayed in a grid layout. This is because, we had constructed it, keeping in mind a layout of images (featured images of the post.). The title will show as a popup when you hover over the particular tile, but not in the tile.

    If you would like the text along with the image, we would suggest the Image Tile layout or the Masonry Layout.

    in reply to: Background not showing on some pages #23503
    AvatarJay Gajjar
    Keymaster

    Hello Matthew – There can be two reasons an AD does not show up.

    1. There is an AD-blocker plugin or extension active in the web browser.

    2. Plugin or Theme conflict i.e. –

    After exhausting all other forms of debugging it might be best to check for plugin or theme conflicts.  Plugin or theme conflicts can cause our product to function unexpectedly or not at all, which is why testing for this conflict is very important.
    ​
    ​We recommend that you perform this test on your staging site and that you backup your site.  If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.

    Before you perform this test please make sure you have the latest version of our productWordPress and PHP.

    1. Deactivate all other plugins on your site besides our plugin
    2. Test to see if the plugins features work as you would expect.  If they do work then you have a plugin conflict.  You should now activate each plugin on your site one by one until our plugin’s features do not work.  This will help you determine what plugin exactly is causing the conflict.
    3. If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict.  This is a last resort and should only be done if you have a staging site or your site has not gone live yet.  If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
    4. If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty twelve and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.

    Please let us know if you have any questions about this conflict testing procedure.

    in reply to: Background not showing on some pages #23499
    AvatarJay Gajjar
    Keymaster

    Hello Matthew,

    Please try deactivating and activating the Comet Cache plugin, while keeping the Background Takeover plugin activated. If the issue persists, we suggest, you create a new AD inside of our plugin and see if it happens with the new AD as well. We installed and activated Comet Cache on our side, but we weren’t able to replicate the issue you were facing. The ADs showed and worked as they should. Please let us know the results of the steps mentioned above.

    Thank You,

Viewing 20 posts - 61 through 80 (of 106 total)
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