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Viewing 20 posts - 21 through 40 (of 106 total)
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  • in reply to: Wallpaper Only Shows When Zoom Out #25975
    AvatarJay Gajjar
    Keymaster

    Hello Clayton – The directions we provided were to make the background clickable.

    For the image to center on smaller screens, you will have to design the image as we instructed so that at smaller screens, it fits the screen and leaves enough place in the middle for the content area.

    in reply to: Wallpaper Only Shows When Zoom Out #25969
    AvatarJay Gajjar
    Keymaster

    Hello Clayton – It seems like we are able to see the background image, however, the ad is not clickable.

    Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:

    1. Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
    2. Open this setting box and change the Main DOM Element for clickable area from body to .td-theme-wrap
    3. Click Save Settings.

    Please let us know if there is anything else we can help you with today. All the best.

    in reply to: Increase size of page peel? #25968
    AvatarJay Gajjar
    Keymaster

    Hello Thomas – You have purchased the product and not subscribed to it. Therefore there will not be any renewals and you will not be charged again. We have double-checked and we do not have you under any active OR suspended subscriptions.

    Thank you,

    in reply to: Wallpaper Only Shows When Zoom Out #25965
    AvatarJay Gajjar
    Keymaster

    Hello Clayton! – Thank you for contacting support.

    Can you please provide us with the link to your website?

    Additionally – It seems like you will have to edit the image to make sure that the white space is greater than or equal to the content-width of the main content area of your website(in pixels).

    Hope this helps,

    in reply to: Background is not showing up! #25949
    AvatarJay Gajjar
    Keymaster
    This reply has been marked as private.
    in reply to: Background is not showing up! #25947
    AvatarJay Gajjar
    Keymaster
    This reply has been marked as private.
    in reply to: Background is not showing up! #25945
    AvatarJay Gajjar
    Keymaster
    This reply has been marked as private.
    in reply to: Background is not showing up! #25943
    AvatarJay Gajjar
    Keymaster

    Hello @jaydi70 – We apologize for the delay.

    As your website, theme & request is different, we were figuring out the best approach for you and your website.

    Based on how your theme is constructed, you might need to add some CSS changes to show the background on your site header as well. We recommend taking site backup or performing the changes on a dev site first (which it seems like you are on currently).

    Please follow the steps below:

    1. Please add the following CSS changes to your Theme / Child Theme’s stylesheet

    #page{max-width: 1170px; margin-left:auto; margin-right: auto}

    2. Change the DOM element in the Advanced Settings of the BG Takeover plugin to body.

    Please let us know if this helps,

    Thank you,

    in reply to: Background is not showing up! #25941
    AvatarJay Gajjar
    Keymaster

    Great!!

    Please let us know if we can assist you further!

    If you like our plugin and have had a good experience with it, please give us a 5-star rating and a review! You can send the review on support@99robots.com.

    Thank you,

    in reply to: Background is not showing up! #25939
    AvatarJay Gajjar
    Keymaster

    Hello Doug – For the new URL – https://new.parkworld-online.com/ – Please change the DOM Element back to body.

    Please let us know if this helps, and if you require further assistance.

    Thank you,

    in reply to: Background is not showing up! #25931
    AvatarJay Gajjar
    Keymaster

    Hello – Welcome to the community :)

    Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:

    1. Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
    2. Open this setting box and change the Main DOM Element for clickable area from body to #main
    3. Click Save Settings.

    Please let us know if there is anything else we can help you with today. All the best.

    in reply to: Increase size of page peel? #25578
    AvatarJay Gajjar
    Keymaster

    Considering the page peel is at bottom left:
    /* Page Peel AD – Double Size: */

    
    #nnr-ppa-peelback #nnr-ppa-peel-image{ width: 110px; height: 110px; }
    #nnr-ppa-peelback #nnr-ppa-clipper{ width: 140px; height: 140px; left: -70px; bottom: -70px; }
    
    

    /* Page Peel AD – Triple Size:*/

    
    #nnr-ppa-peelback #nnr-ppa-peel-image{ width: 160px; height: 160px; }
    #nnr-ppa-peelback #nnr-ppa-clipper{ width: 210px; height: 210px; left: -105px; bottom: -105px; }
    
    

    Please paste this code in your theme/child theme’s css file.

    Please provide us with the link of the webpage when you activate the plugin and add the css code.

    Hope this helps,

    in reply to: Increase size of page peel? #25572
    AvatarJay Gajjar
    Keymaster

    Please let us know what size of peel you would like – and we will go ahead and create the css code for you,

    Thank you,

    in reply to: Increase size of page peel? #25570
    AvatarJay Gajjar
    Keymaster

    Hello Thomas – Thank you for contacting support

    Unfortunately – currently there isn’t a setting inside the plugin that would allow the user to increase the size of the initial peel (without hover). However – it can be achieved via using Custom CSS. We do not recommend this as it might affect the display after future updates of the plugin.

    Please let us know if you would like us to assist you with the custom CSS & if so, what would be the exact size of the peel you would like.

    Thank you,

    in reply to: Background not loading with Posts #25517
    AvatarJay Gajjar
    Keymaster

    We are glad it works!

    Please let us know if we can assist you further,

    Thank you,
    Jay

    in reply to: Background not loading with Posts #25506
    AvatarJay Gajjar
    Keymaster

    Hello FX Cachem – For the Posts, the DOM Element is .post-wrap. You can add this DOM element after adding a comma to the previous DOM Element – so it would look like this:

    #contents-wrap, .post-wrap

    Hope this helps,

    Please let us know if we can assist you further,

    Thank you,
    Jay

    in reply to: Background not loading with Posts #25503
    AvatarJay Gajjar
    Keymaster

    Hello FX Cachem – We took a look at your site – Please try the following DOM Element: #contents-wrap

    Hope this helps!

    Thank you,

    Jay

    in reply to: Reply To: Background not loading with Posts #25502
    AvatarJay Gajjar
    Keymaster

    Hello FX Cachem – We took a look at your site – Please try the following DOM Element: #contents-wrap

    Hope this helps!

    Thank you,

    Jay

    in reply to: Ad End Date Bug #25411
    AvatarJay Gajjar
    Keymaster

    Hello Brian – While creating ad – Please make sure you navigate to the Display settings tab & select the end date that you would like & click on Save on the top right-hand side.

    Additionally, we tested this on our end & we were not able to replicate the situation that you face. Also as we have not received any other similar tickets, we are inclined to think this might a plugin or theme conflict on your end.

    After exhausting all other forms of debugging it might be best to check for plugin or theme conflicts.  Plugin or theme conflicts can cause our product to function unexpectedly or not at all, which is why testing for this conflict is very important.
    ​
    ​We recommend that you perform this test on your staging site and that you backup your site.  If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.

    Before you perform this test please make sure you have the latest version of our productWordPress and PHP.

    1. Deactivate all other plugins on your site besides our plugin
    2. Test to see if the plugins features work as you would expect.  If they do work then you have a plugin conflict.  You should now activate each plugin on your site one by one until our plugin’s features do not work.  This will help you determine what plugin exactly is causing the conflict.
    3. If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict.  This is a last resort and should only be done if you have a staging site or your site has not gone live yet.  If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
    4. If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty seventeen and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.

    Please let us know if you have any questions about this conflict testing procedure.

    in reply to: Background Ads Not Clickng #25384
    AvatarJay Gajjar
    Keymaster

    Hello – Welcome to the community :)

    Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:

    1. Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
    2. Open this setting box and change the Main DOM Element for clickable area from body to html
    3. Click Save Settings.

    Please let us know if there is anything else we can help you with today. All the best.

Viewing 20 posts - 21 through 40 (of 106 total)
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