Forum Replies Created
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AuthorPosts
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Jay Gajjar
KeymasterHello Clayton – The directions we provided were to make the background clickable.
For the image to center on smaller screens, you will have to design the image as we instructed so that at smaller screens, it fits the screen and leaves enough place in the middle for the content area.
Jay Gajjar
KeymasterHello Clayton – It seems like we are able to see the background image, however, the ad is not clickable.
Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:
- Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
- Open this setting box and change the Main DOM Element for clickable area from body to .td-theme-wrap
- Click Save Settings.
Please let us know if there is anything else we can help you with today. All the best.
Jay Gajjar
KeymasterHello Thomas – You have purchased the product and not subscribed to it. Therefore there will not be any renewals and you will not be charged again. We have double-checked and we do not have you under any active OR suspended subscriptions.
Thank you,
Jay Gajjar
KeymasterHello Clayton! – Thank you for contacting support.
Can you please provide us with the link to your website?
Additionally – It seems like you will have to edit the image to make sure that the white space is greater than or equal to the content-width of the main content area of your website(in pixels).
Hope this helps,
Jay Gajjar
KeymasterThis reply has been marked as private.Jay Gajjar
KeymasterThis reply has been marked as private.Jay Gajjar
KeymasterThis reply has been marked as private.Jay Gajjar
KeymasterHello @jaydi70 – We apologize for the delay.
As your website, theme & request is different, we were figuring out the best approach for you and your website.
Based on how your theme is constructed, you might need to add some CSS changes to show the background on your site header as well. We recommend taking site backup or performing the changes on a dev site first (which it seems like you are on currently).
Please follow the steps below:
1. Please add the following CSS changes to your Theme / Child Theme’s stylesheet
#page{max-width: 1170px; margin-left:auto; margin-right: auto}
2. Change the DOM element in the Advanced Settings of the BG Takeover plugin to body.
Please let us know if this helps,
Thank you,
Jay Gajjar
KeymasterGreat!!
Please let us know if we can assist you further!
If you like our plugin and have had a good experience with it, please give us a 5-star rating and a review! You can send the review on support@99robots.com.
Thank you,
Jay Gajjar
KeymasterHello Doug – For the new URL – https://new.parkworld-online.com/ – Please change the DOM Element back to body.
Please let us know if this helps, and if you require further assistance.
Thank you,
Jay Gajjar
KeymasterHello – Welcome to the community :)
Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:
- Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
- Open this setting box and change the Main DOM Element for clickable area from body to #main
- Click Save Settings.
Please let us know if there is anything else we can help you with today. All the best.
Jay Gajjar
KeymasterConsidering the page peel is at bottom left:
/* Page Peel AD – Double Size: */#nnr-ppa-peelback #nnr-ppa-peel-image{ width: 110px; height: 110px; } #nnr-ppa-peelback #nnr-ppa-clipper{ width: 140px; height: 140px; left: -70px; bottom: -70px; }
/* Page Peel AD – Triple Size:*/
#nnr-ppa-peelback #nnr-ppa-peel-image{ width: 160px; height: 160px; } #nnr-ppa-peelback #nnr-ppa-clipper{ width: 210px; height: 210px; left: -105px; bottom: -105px; }
Please paste this code in your theme/child theme’s css file.
Please provide us with the link of the webpage when you activate the plugin and add the css code.
Hope this helps,
Jay Gajjar
KeymasterPlease let us know what size of peel you would like – and we will go ahead and create the css code for you,
Thank you,
Jay Gajjar
KeymasterHello Thomas – Thank you for contacting support
Unfortunately – currently there isn’t a setting inside the plugin that would allow the user to increase the size of the initial peel (without hover). However – it can be achieved via using Custom CSS. We do not recommend this as it might affect the display after future updates of the plugin.
Please let us know if you would like us to assist you with the custom CSS & if so, what would be the exact size of the peel you would like.
Thank you,
Jay Gajjar
KeymasterWe are glad it works!
Please let us know if we can assist you further,
Thank you,
JayJay Gajjar
KeymasterHello FX Cachem – For the Posts, the DOM Element is .post-wrap. You can add this DOM element after adding a comma to the previous DOM Element – so it would look like this:
#contents-wrap, .post-wrap
Hope this helps,
Please let us know if we can assist you further,
Thank you,
JayJay Gajjar
KeymasterHello FX Cachem – We took a look at your site – Please try the following DOM Element: #contents-wrap
Hope this helps!
Thank you,
Jay
Jay Gajjar
KeymasterHello FX Cachem – We took a look at your site – Please try the following DOM Element: #contents-wrap
Hope this helps!
Thank you,
Jay
Jay Gajjar
KeymasterHello Brian – While creating ad – Please make sure you navigate to the Display settings tab & select the end date that you would like & click on Save on the top right-hand side.
Additionally, we tested this on our end & we were not able to replicate the situation that you face. Also as we have not received any other similar tickets, we are inclined to think this might a plugin or theme conflict on your end.
After exhausting all other forms of debugging it might be best to check for plugin or theme conflicts. Plugin or theme conflicts can cause our product to function unexpectedly or not at all, which is why testing for this conflict is very important.
We recommend that you perform this test on your staging site and that you backup your site. If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.Before you perform this test please make sure you have the latest version of our product, WordPress and PHP.
- Deactivate all other plugins on your site besides our plugin
- Test to see if the plugins features work as you would expect. If they do work then you have a plugin conflict. You should now activate each plugin on your site one by one until our plugin’s features do not work. This will help you determine what plugin exactly is causing the conflict.
- If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict. This is a last resort and should only be done if you have a staging site or your site has not gone live yet. If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
- If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty seventeen and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.
Please let us know if you have any questions about this conflict testing procedure.
Jay Gajjar
KeymasterHello – Welcome to the community :)
Since all themes are built differently and created by various developers, your website structure may be unique compared to most standard WP sites. Luckily, we anticipated such a scenario and it requires a very simple step to address issues with clickable zones or background takeover images being visible for specific WordPress themes. Please follow the instructions below:
- Go to your All Ads page and scroll down until you see a box labeled Advanced Settings.
- Open this setting box and change the Main DOM Element for clickable area from body to html
- Click Save Settings.
Please let us know if there is anything else we can help you with today. All the best.
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