Home Forums FireBar Firebar not showing

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  • #5298
    AvatarCharlie
    Keymaster

    Hi. The Firebar does show correctly when I hit “preview”, but it doesn’t work on my site. I deactivated all plugins and it still doesn’t work. It does work on my mobile site. So, I assume it is a conflict with my theme, but changing themes is not an option. Can you help me?

    Thank you!

    http://www.yourplantdoctor.com

    (p.s. I saw another thread that mentioned php….my version is 5.4.)

    #5307
    AvatarCharlie
    Keymaster

    Hello acs,

    Welcome to the community :)

    There does seem to be an issue with your Recent Posts, smooth slider on the bottom right of your site. Please deactivate this and see if the FireBar will display.

    The reason why the FireBar will not display is because your theme is causing a Javascript error, which is very bad. No other javascript code can executer after there has been a fatal error, which is why you do not see a FireBar.

    #5306
    Avataracs
    Participant

    Thank you very much for your reply. Smooth Slider is deactivated. Firebar isn’t showing. Anything else we can do?

    Thank you!

    #5305
    AvatarCharlie
    Keymaster

    It seems that your site still has Fatal Javascript errors.

    Once these errors are removed FireBar will work. I tried to figure out what file that error was coming from but I was unable to. My best guess is that if you have any custom avatar features in your theme or plugins try to deactivate them.

    Also, it seems that your theme uses an outdated version of jQuery, which could also be causing these problems.

    The more I investigate the more it seems that your theme is just outdated and not built using the WordPress best practices.

    #5304
    Avataracs
    Participant

    Thank you. I have tried to deactivate all plugins. I will look into the avatar features.

    Yes, this most likely is an outdated theme. Would I be able to hire you to bring it up to date?

    #5303
    AvatarCharlie
    Keymaster

    Would I be able to hire you to bring it up to date?

    Currently, 99 Robots, does accept maintenance projects and you can signup for one of our products here.

    If you feel this project could be a rather large one, which it looks like it is, it may be best to do a one time theme cleanup and update. This would be different than the maintenance service and would most likely cost more.

    Please let us know what you would want to do and you can contact us directly anytime.

    #5302
    Avataracs
    Participant

    Could you please give me a quote on the theme cleanup and update?

    #5301
    AvatarCharlie
    Keymaster

    acs,

    There is really no way for me to give you a quote without looking at the back-end and code of your theme and site. Like I stated above, once you submit a ticket to us and give us your information and login credentials, we will be able to give you a good estimate.

    We would not want to give you a quote that is inaccurate, so I hope you understand why we need that information first :)

    #5300
    Avataracs
    Participant

    Oh, that’s fine. I didn’t see you mention anything about submitting a ticket or login info. I will do that. I am very interested in doing this. Thank you.

    #5299
    AvatarCharlie
    Keymaster

    Sounds great :) We will await your submission.

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