Home Forums Optin Fire Calendar on Stats Page Does not work

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  • #20798
    AvatarPaul Delia
    Participant

    The calendar on the stats page does not work. When I click a date it does not choose that date when displaying stats. I have no control over what date range the stats will display.

    This also holds true for the calendars used when choosing a date range to display my optin forms.

    What is the issue with this?

    #20817
    AvatarPaul Delia
    Participant

    Response please.

    #20836
    AvatarPaul Delia
    Participant

    It’s been 6 days since I requested support.

    The calendar on the stats page does not work. When I click a date it does not choose that date when displaying stats. I have no control over what date range the stats will display.

    This also holds true for the calendars used when choosing a date range to display my optin forms.

    What is the issue with this?

    #20837
    AvatarCharlie
    Keymaster

    Hi Paul,
    Sorry for the late response. Welcome to the community!

    We see you have problems while choosing date range to display stats. This normally does not occur. Can you provide us the login credentials to your website so that we can take a better look at the problem. Currently, we have no reported bugs or issues regarding the same.

    Let us know if you need any more help!

    Thanks & regards,
    Prajal,
    99Robots Team

    #20838
    AvatarPaul Delia
    Participant
    This reply has been marked as private.
    #20844
    AvatarCharlie
    Keymaster
    This reply has been marked as private.
    #20856
    AvatarPaul Delia
    Participant
    This reply has been marked as private.
    #20858
    AvatarCharlie
    Keymaster

    Hi Paul,
    I had a look at the plugin on your site. It seems the calendar dates are broken. Normally, there’s a drop-down calendar to select start and end date. I suspect this may happen because some other plugin might be in conflict with Optin Fire. You can try the following steps to troubleshoot:

    1) Try deactivating other plugins one by one and check which one causes the problem. If this does not work

    2) a) Go to Optin Fire – Import/ Export settings and export all your data (directions are provided there)

    b) re-install the plugin and import your data.

    Let me know if your problem gets resolved!

    Thanks & regards,
    Prajal,
    99robots Team

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