April 23, 2019 at 8:39 pm #24904
I’m having trouble with the ad not showing in targeted categories (one category with it’s 7 subcategories). I have written the IDs of the categories (74,75,76,77,78,79,80,81) but the ad is showing mostly on the main category and on 1 or 2 of the subcategories.
I’m also having trouble with the ad not being clickable. I’m not sure how to find the DOM element.
The URL of the website is sportmedia.mk
Help will be appreciated.
Thank you.April 24, 2019 at 1:05 pm #24906
I’ve managed to solve the problem with the non clickable ads. I’m still left with the problem with ads not displayed on some categories that I have written in the opetions.April 24, 2019 at 1:25 pm #24911Jay GajjarKeymaster
Hello Stemar – We have identified the DOM element for you, It is – .main-content.
2. For the sub-category issue – Please make sure that you are using Specific Category ID inside of the Display Settings are in the plugin settings. We doubled check this on our end and it is working just as it should. Also, we have not received, any other similar tickets regarding this topic, therefore we are inclined to think it is an issue on your site.
If the above step doesn’t work, we would recommend testing for a conflict.
After exhausting all other forms of debugging it might be best to check for plugin or theme conflicts. Plugin or theme conflicts can cause our product to function unexpectedly or not at all, which is why testing for this conflict is very important.
We recommend that you perform this test on your staging site and that you backup your site. If you do not have a staging site then you might not be able to perform this test as deactivating plugins or your theme will greatly impact the look and functionality of your site.
- Deactivate all other plugins on your site besides our plugin
- Test to see if the plugins features work as you would expect. If they do work then you have a plugin conflict. You should now activate each plugin on your site one by one until our plugin’s features do not work. This will help you determine what plugin exactly is causing the conflict.
- If our product still is not functioning properly, then you can try to deactivate your theme to see if there is a theme conflict. This is a last resort and should only be done if you have a staging site or your site has not gone live yet. If our product works after deactivating your theme then you have a theme conflicts, but if our product still does not work then it appears that our product has a bug.
- If you have completed all of these tests and our product does not function properly with a default WordPress theme like twenty twelve and all plugins deactivated, then it seems that our product has a bug and we will continue to work with you to solve this issue.
Please let us know if you have any questions about this conflict testing procedure.April 24, 2019 at 4:12 pm #24915
Thank you for your answer.
I think that I found the problem for the ads not displaying on some subcategories. I’ve noticed that the subcategories that are not displaying the ad, have the “-” sign in their slug name, while the parent category and the subcategory that are displaying the ad, don’t have a “-” sign in the slug name. I have tested the ad in another categories that don’t have the “-” sign in the slug name and it’s working OK.
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