HI Debra – Thanks for posting your question. It’s not a ‘problem’ per se. Every theme and every site is different as they’re all developed differently, configured differently, made by different authors, and structured differently. Therefore, it’s expected that each site will behave differently out of the box.
For example, you currently have 2 backgrounds- one behind the other.
On your site, it’s clear that the body HTML element does show the background image. However, some other element in your theme is overlaying on top of the body causing it not to be clickable.
So we can recommend 2 things:
1) try #wrapper as the DOM element in the Advanced settings area at bottom of the dashboard. If that doesn’t work, then revert back to the default body element.
2) Please consider that Avada has a tremendous amount of other files and elements loading at the same time on every page (some unnecessary). Therefore, please look into your theme and disable any other background image / background takeover being created by Avada. It is interfering with the clickability of the bg takeover set from our plugin. The “not visible” background image above is definitely coming from another source (not our plugin).
I’m hoping one of the above will resolve the issue you’re experiencing.
Hope it helps. Let us know if you have any questions. Thank you.
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